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1. I want to see your jewellery. Is there any physical store of yours?
» No we do not have any physical stores and we do not offer any offline services at the moment.
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2. How long have you been in the Jewellery Industry?
» We are in Gems and Jewellery industry over 30 years so you get assured that the jewellery you are buying is crafted by experienced skills men.
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3. What is the best form of Contact?
» Our Customer care executives are ready to greet your query, simply use any of the given below ways to reach us:
» Contact No: +91 7046369369
» Email: [email protected]
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4. How can you sell your jewellery at such low costs?
» As we are the direct manufacturers, so discarding the possibility of middlemen like wholesalers, retailers you can get such fine piece of jewellery at such low costs.
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5. Can you make jewellery for design of my own?
» Yes absolutely. Just send us the image of the design you'll like to make. As soon as we get your design our jewel experts will work on the amount of gold & diamonds needed and will get back to you with the approximate price in making that jewellery.
To make jewellery of your designs call us on +91 7046369369 or email us at [email protected]
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1. What are your shipping charges?
» We provide free delivery in all major cities in India.
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2. Do you ship internationally? If yes what are the charges?
» Yes we provide shipping all over the world. Shipping is free but import duty & other taxes are paid by the customer at the time of delivery.
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3. How long it takes to deliver the product to my doorstep?
» All our products are 'Made to Order', so it will take approx 14 working days for your order to get shipped.
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4. Can the Delivery be quicker than your estimated time?
» You can contact our customer service executive before placing order and we will let you know if we can process your order quicker. Please contact us on +91 7046369369 or email us on [email protected] in such cases.
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5. How will my order be delivered?
» We use Bluedart, Sequel logistics and some private courier company (for all the items delivered to India). These methods of shipment are fully insured against losses, damages and theft in the event of shipment.
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6. How safe is my jewellery in Transit?
» Our methods of shipment are fully insured against losses, damages and theft in the event of shipment.
» Please do not accept any package that has been tampered with.
» Your product will come in secured packing so you don't have to worry about the safety of your product.
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7. How to know the status of my order?
» See the status of your recent order by clicking on the 'status of your order' tab on our website.
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8. What if I want to change my shipping address after placing an order?
» If your product is not shipped we will try to ship your product to your new shipping address. Please contact our customer care no +91 7046369369 regarding the same.
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9. Do you provide Shipping throughout India?
» Kindly check here whether we are providing Shipping service at your pin code.
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1. Which products are included in return policy?
» We offer a full no questions asked refund within 30 days of placing the order except on customised goods. The return policy is limited to items that have not been tampered from their original condition with tags, as described on the website and with original certification. Please contact us to discuss this issue, because the management has the ability to reject these restrictions on a case by case basis. It is to be noted that only jewellery priced upto Rs 1,00,000 and Solitaires and Solitaire jewellery upto Rs 5,00,000 are covered in this policy. No refund will be provided for jewellery over Rs 1,00,000 and Solitaires and Solitaire jewellery over Rs 5,00,000.
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2. Do I have to bear shipping charges if I return the product within 30 days?
» No, All charges will be beard by us.
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3. How can I return the product if I am not interested?
» For that you have to contact our customer care team, they will further assist you how to proceed.
» NOTE: All products should be returned within 30 days only. No return will be accepted after completion of 30 days from the date you place your order.
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4. What is your Exchange Policy?
» We offer free lifetime exchange policy on all products. If the product or diamonds/gemstones are in perfect condition you can exchange the product for any other item at 80% of market price. Kindly note that all the original certificates are required at the time of exchange. Exchange policy does not applies to Solitaires and Solitaire jewellery priced above Rs 10,000,00.
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5. How will I get my refund back?
» We provide full refund when you return the product in 30 days of placing the order. Your refund amount will get deposited to your nominated bank account within 30 days after we receive the return product in its original condition.
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1. Does every piece of jewellery come with Hallmark?
» All our jewellery is BIS hallmarked.
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2. How can I know the perfect ring size?
» Consult our ring sizing chart for tips on determining your size. .
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3. What if I want to resize my ring?
» Yes you can resize your ring for free if it doesn't fit within 30 days from shipping date.
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4. Are your all diamonds conflict free?
» All our sourced diamonds are Kimberly certified which is an internationally approved identity that the diamonds sourced are conflict free.
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5. Will be my jewellery certified?
» Yes all our jewellery is certified by the IGI (International Gemological laboratory) & IGJLABS (International Gems and Jewellery Laboratories). Both are internationally trusted Gemological labs.
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6. How does the item come packaged?
» Your order will come in a secure box beautifully and elegantly presented.
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7. In case if I lost the jewellery certificate, can I have a new one?
» Yes you can get a duplicate certificate at decided charges but the new certificate will watermarked as Duplicate.
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1. Do you have any promotional codes or do you offer any discounts?
» As you know we already offer our jewellery 25% to 30% less than market price but still we do provide timely discounts and other promotional offers.
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2. How do I know, it is safe placing order online?
» We at Perrian are very serious about safeguarding our customers. We have been through a number validation process to ensure our customers get the most secured environment.
» HTTPS: when you go on, Shipping & Payments page, you will see padlock on your address bar, which states "https"
» HTTPS (Hypertext Transfer Protocol Secure): This is a combination of Hypertext Transfer Protocol with the SSL (Secured Socket Layer) used to prevent any fraudulent activities to take place and ensure that the website is verified and belongs to a trusted source.
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3. The automated online payment system is rejecting my Card details. What should I do?
» This may happen due to submitting incorrect information like card holder name, credit card no., card verification no. After verify and rectify you will able to complete your order.
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4. What are your different payment methods?
» We have four types of payment options: Through debit card, credit card and net banking.
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5. I don't know how to order online
» Don't worry you can also order by phone. You just need to contact on our customer care no +91 7046369369 and one of our executive will assist you in processing your order.
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6. How can I know if my order is confirmed or not?
» We will send you a confirmation mail once your order gets confirmed.
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7. What if I want to cancel an order?
» In such case you have to contact our customer care team. They will further assist you for cancelling process.
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8. How can I track my order?
» We will send the tracking number that you can know where your order is.
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9. What is the deadline for the return of refund?
» We offer a no questions asked refund within 30 days of placing your order, except for some products. Please contact us to discuss this issue, because management has the ability to remove these restrictions on a case by case basis in the unlikely event that the goods are found to be faulty, damaged or different from what the customer ordered.
Note:
¤ The products that are not covered by the policy statements are listed below:
» Kindly check your product as soon as you received it. If you found any manufacturing fault or any other damage please notify us and we will do it for a replacement or collection on our behalf.
» Any item that has been worn and is in not perfect condition.
» Each diamond which has fallen from the ring or loss is not covered by our return policy and warranty replacement.
» Our advice for you is to please check your item as soon as it arrives and notify us of defects or damage, if any. You can also contact us at +91 7046369369 or email address [email protected]
» If you got the delivery of a Ring in a wrong size, then the ring will be resized and sent back to you at no extra cost, once you send the ring back.
