RETURN & EXCHANGES
- We offer lifetime exchange policy on all products. If the product or diamonds/gemstones are in perfect condition you can exchange the product for any other item at 80% of market price. Kindly note that all the original certificates are required at the time of exchange.
- Exchange policy is not applicable to Solitaires & Solitaire jewellery priced above AUD 10,000.
- We offer 100% satisfaction guarantee within 30 days of placing the order except on customized products.
- Please make sure that Perrian holds the ability to reject these restrictions on case to case basis depending upon jewellery condition.
- Refund requests will be solely confirmed after return of the product in its original condition, unworn and with original packaging and certificates.
- If the purchased jewellery has been altered or modified in any way by the customer, other jeweller or any other third party, lifetime exchange Policy does not apply and the item is non-refundable.
- Each diamond ring engraved with diamond dropped or lost is not covered by our return policy and does not have a replacement warranty.
- Our advice to you is to check your item when it arrives and inform us for defects or damages, in such case you can email us at email@example.com