RETURN & EXCHANGES
- We offer lifetime exchange policy on all products. If the product or diamonds/gemstones are in the perfect condition you can exchange the product for any other item at 80% of market price. Kindly note that all the original certificates are required at the time of exchange.
- Exchange policy is not applicable to Solitaires & Solitaire jewelry priced above USD 10,000.
- We offer 100% satisfaction guarantee within 30 days of placing the order except on customized products.
- Please make sure that Perrian holds the ability to reject these restrictions on a case to case basis depending upon jewelry condition.
- Refund requests will be solely confirmed after we receive the product in its original condition, unworn and with original packaging and certificates.
- If the purchased jewelry has been altered or modified in any way by the customer or by a third party, the lifetime exchange Policy does not apply and the item is non-refundable.
- Each diamond ring engraved with diamond dropped or lost is not covered by our return policy and does not have a replacement warranty.
- Our advice to you is to check your item when it arrives and inform us for defects or damages, in such case you can email us at [email protected]