RETURN & EXCHANGES

Cancellation

You can cancel the order at any moment before we send the Dispatch Confirmation E-mail to you. You can also cancel one order item within an order without cancelling the entire order if the order contains two or more order items.

15-day money-back policy*

We offer a friendly No-Questions-Asked return policy to allow you the comfort of experiencing our products. You can return or exchange any products (except, it's not customized, custom-made, or you weren't already informed that the ordered product could not be returned) bought from this website at 100% of the invoice price within 15 days of receipt date of the product. After 15 days, you have the lifetime exchange option for gold and diamond jewellery.

Once the product is returned under our 15 Day Money-back policy, the refund amount will be credited to your respective bank account.

* in original condition, must not be damaged or missing pieces.

Will I have to pay for return shipping?

We offer FREE Return Shipping so that you don't have to worry about it. You'll receive appreciative return shipping on all exchanges, resizing, or refunds for all products within the 15-day money-back policy. After 15 days, nominal shipping charges on exchange and resizing for pickup will be applicable.

The Conditions For Return (within 15 days)

> Must not be damaged or used.

> Product certificate and the bill should be subsisting.

> No missing pieces or stones should be present (unless it was defective from our end)

100% Refund

Our 15-day No Questions Asked Money-back Policy ensures that you are satisfied with the product. And if you don't, you can return it without giving any reason. Upon return, we will return your full purchase price or exchange it and also cover shipping charges back and forth.

*You can exchange your product within 15 days for the full value only once. If you wish to exchange the design the second time, it will be considered as a Lifetime Exchange.

*The Money-Back amount will be 100% of the actual amount paid. In case any coupon, promo code, or discount were used during the purchase, the amount will be deducted by an amount equivalent to the coupon, discount, or promo codes, as applicable.

Life Time Exchange

We offer a Lifetime Exchange offer on all purchases* from Perrian Jewels. With the original package and product certificate, the product can be exchanged based on its current market value, with deductions for making charges and Rs.500 for processing charges.

An additional 10% will be deducted from the LTE value if the customer does not have the purchase's invoice or certification.

For buying something you like, you can add to the amount you get after the exchange.

Exchange Values

> Plain Gold / Platinum jewellery: Full value exchange on gold/platinum according to present market rate.

> Coins: Full value exchange on gold/platinum according to present market rate.

> Diamond & Gemstone Jewellery: Full value exchange on gold/platinum according to present market rate. 90% of diamonds/ gemstones value at current market rate

Transit Insurance

Perrian Jewels will fully insure all goods until they reach you, so your purchase is 100% safe.

Customer Happiness First

Need help? Have suggestions? Think we could have done something better? Have some other problem with cancellation/returned/exchange?

We will be happy to hear from you and improve our service according to your feedback.

You can leave us a message at hello@perrian.com or contact us on 7046369369. We will surely take a step on it.